Postage & Shipping
Standard postage and packaging costs €2 and will take 2 to 3 business days from time of order approval and dispatch.
Secure Postage costs €6.50 and will take 1 to 2 business days for delivery from time of order approval and dispatch. You will receive an email with the tracking number, so you can track your gift card in transit. A signature will be required at time at time of delivery.
Purchasing Errors on One4all
If you have tried to make a payment and received an error or decline message please see the table below for the list of
reasons this might occur.
A processor decline indicates that your bank has refused the transaction request. Sometimes you can tell why it was
declined by reading the response code, but only your bank can confirm the specific reason.
The most common reasons for declines are:
Incorrect credit card number or expiration date
The bank declined based on location
The bank’s fraud rules blocked the transaction
Using autofill or scan card option when entering in payment details – retry and manually type in card details
I tried spending my One4all Gift Card online and it didn’t work.
Only selected stores accept the One4all Gift Card online. Additionally, One4all Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’.
Can I combine multiple One4all Gift Cards?
In-store: you can use multiple One4all Gift Cards towards a single purchase.
Online: unfortunately it’s not possible to use multiple One4all Gift Cards when spending online, as most websites don’t accept multiple payment methods. However, you can contact our customer services team to arrange for your cards to be combined up to a maximum value of €150 (please note this will require you to send us your cards and pay a small fee).
Is there a fee for buying the One4all Gift Card?
When purchasing a One4all Gift Card in Post Office outlets, there is a fee of €2 for the first card and €0.50 per additional card. In PostPoint and Tesco outlets, there is a fee of €2 per card. There is a fee of €2 for postage and packaging when purchasing One4all Gift Cards online.
Is there a minimum/maximum amount that I can buy a One4all Gift Card for?
The One4all Gift Card can be purchased in €1 denominations for any amount from €15 up to a maximum of €150. Corporate customers wishing to gift up to €500 to their staff can do so with a new Chip & PIN One4all Gift Card available from February 2020.
What do I do if my One4all Gift Card gets lost or stolen?
To report a lost or stolen One4all Gift Card please call the customer service Helpline immediately on 01 870 8100. We need the card number or original proof of purchase in order for us void the card and to replace it. We also reserve the right to ask some additional security questions to confirm your ownership of the card and funds. A re-issue fee of €5 will apply. One4all cannot accept any liability for deductions from your card prior to you notifying us with full details. As soon as we are advised of the loss/theft of the card, One4all can block the card to prevent any further spending on the card, however we will require written confirmation of the loss/theft before we can replace the card.
How long is my One4all Gift Card valid for?
One4all Gift Cards can be spent free of charges for 12 months following the purchase date. After this time, a monthly charge of €1.45 will be deducted from funds remaining on the card, until the card balance reaches zero. We are aware that some of our customers were inconvenienced by the reduced range of places where they could spend their One4all Gift Cards due to Covid-19 restrictions. As a result, One4all is providing a full refund of the monthly charges applied during these periods to anyone who advises us that they were unable to use their One4all Gift Card as expected due to Covid-19 restrictions.
Do I have to use it all in the same shop or can I use it in different retailers?
You can spend your One4all Gift Card in as many shops as you like.
What if I have a complaint about the card?
At One4all we hope you enjoy spending your card. However, we do realise that at times things might not go as expected. Should this happen and you cannot resolve the matter yourself please contact us on the Customer Service number or email at the bottom of the page. If however, you wish to make a complaint please click here where we detail how you can make a complaint.