Delivery Information

  • Where is my order?

    Please note due to extremely high volumes flowing through the postal system, some orders are taking longer than usual to arrive. We are dispatching all orders within 24 hours however we are reliant on the hard work of the national postal system to get your order to you as quickly as possible. We apologise for the inconvenience this causes and appreciate your patience in these unusual times.
  • Postage & Shipping

    • Standard postage and packaging costs €2 and will take 3-5 business days from time of order approval and dispatch.
    • Secure Postage costs €6.50 and will take 1 to 2 business days for delivery from time of order approval and dispatch. You will receive an email with the tracking number, so you can track your gift card in transit. A signature will be required at time at time of delivery.
  • Transaction declines

    If you have tried to make a payment and received an error or decline message, please see below for the list of reasons this might occur:

    A processor decline indicates that your bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only your bank can confirm the specific reason.

    The most common reasons for declines are:

    • Incorrect credit card number or expiration date
    • Insufficient funds
    • The bank declined based on location
    • The bank’s fraud rules blocked the transaction
    • Using autofill or scan card option when entering in payment details – retry and manually type in card details

Still need assistance?

If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on +353 1 8708100 (local call rates apply) or sending us an email at

Please note we are dealing with extremely high volumes of queries at present and will endeavour to resolve your query as quickly as possible. We appreciate your patience and understanding at this time.

Normal office hours: Monday to Sunday: 9am - 6pm.