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Checking Your Gift Card Balance

  • How do I check the balance on my One4all Gift Card?

    There is a range of ways to check your gift card balance.

    • Check balance online by clicking here
    • Text 'My Balance' followed by your 16 digit card number to 57887 to receive an SMS stating your balance.
    • Download our new iOS or Android app
  • My One4all Gift Card has zero balance.

    The One4all Gift Card is a prepaid card which means that money must be loaded onto the card at the time of purchase. Once 24 hours have elapsed from the date of purchase, your balance will be available to spend.
  • Why do I need to know my balance?

    Retailers do not have access to check your balance at their tills, as the One4all Gift Card is a prepaid Visa debit card (a bit like your bank card – retailers can’t see your bank balance). If they attempt to process the One4all Gift Card for more than the balance on the card then the transaction will be rejected.
  • How is the balance on my card protected?

    We are regulated by the Financial Conduct Authority (FCA) as an electronic money institution and the money on your card is classified as electronic money. For your protection, the money that you have on your card is backed by money kept by us in a separate safeguarded bank account. This money is held separately and is only available for the purposes of giving you back your money on your request. This safeguarded money is also not available to our creditors, our bank or third parties. It means that whenever you ask us to redeem (withdraw) your e-money, that money will be available to you. In the event of us becoming insolvent, the balance on your card will be paid out to you by the insolvency practitioner from our safeguarded bank account once any costs of insolvency proceedings are settled. This means that the total of funds available to our customers and, therefore, to you may be decreased by the amount of insolvency costs.
  • Is One4all covered by the Financial Services Compensation Scheme?

    No, we are not a Bank. Banks participate in the Financial Services Compensation Scheme (FSCS) – e-money issuers do not. The FSCS acts like an insurance policy for bank accounts and pays out up to a maximum of £85,000 per eligible person, per bank, building society or credit union or up to £170,000 for joint accounts. E-money issuers are not covered by the Scheme.
  • How do I spend more than the value of my Gift Card online?

    Want to spend more than the value of your One4all Gift Card online? You can swap your One4all Gift Card for an eGift for a wide range of high street and online brands and use it for split tender payments in conjunction with a credit / debit card
  • How do I swap my Gift Card for an eGift?

    Simply follow the link on the Home page to 'Swap Now'. To swap for an eGift of your choice enter your One4all or One4all Favourite Gift Card details and follow the on screen prompts.
  • Can I choose more than one eGift?

    Yes. You can choose any combination of eGifts up to the value of funds on your Card..
  • Can I spend the eGifts online or in-store?

    This depends on the retailer – before you order your eGifts please check out each products T&C’s. These are either found directly within or accessible via a link within the product description.
  • If I change my mind can I return my eGift and choose something else?

    We’re unable to exchange rewards of any kind, either for an alternative or cash.
  • I've entered an incorrect email address - what can I do?

    If the email address provided was incorrect, please contact us immediately - if your eGift has not already been redeemed by a third party, it can be resent to a new address.
  • How long do I have to spend my eGifts?

    Validity periods may vary from product to product – before you order your eGifts/Gift Cards please check out each products T&C’s. These are either found directly within or accessible via a link within the product description.
  • What do I do if I haven’t yet received my eGifts?

    Firstly, please check your spam/junk folders for eGifts. Otherwise, if your eGifts have not arrived within 72 hours, or Gift Cards within 5 working days, please complete a Contact Us form.
  • How long will my eGifts take to arrive?

    eGifts should be sent to you via email within 24 hours
  • Can I swap more than one Card for eGifts?

    You can swap multiple Cards for eGifts, however this will need to be completed in separate transactions.
  • My Favourites Gift Card has a brand included but its not being accepted on the retailer website

    Please check the 'Where to Spend' pages to find out where you card is accepted. Some retailers accept Favourites directly via their website, whilst others require you to swap your Card for an eGift.
  • I still need help how can I contact you?

    If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on 03700 84 4444 (local call rates apply) or sending us an email at custserv@one4all.com.

    Normal office hours: Monday to Sunday: 8am - 8pm.

Spending Your Gift Card

  • Which stores accept the One4all Gift Card?

    Over 120 stores accept the One4all Gift Card. You can view the full retailer list here.

  • Do I have to use it all in the same shop or can I use it in different retailers?

    You can spend your One4all Gift Card in as many shops as you like.
  • I want to buy something worth more than the value of the card.

    In-store: simply tell the cashier how much is on your One4all Gift Card and they will swipe for this amount, then you can pay the rest via cash or card.

    Online: unfortunately this is not currently possible, as most websites do not accept multiple payment methods.

  • How do I spend the One4all Gift Card Online?

    In a nutshell: use it like you would a Visa Debit card.

    If you need more help spending online, full instructions are available here.

    Make sure to check the Spend Online page to make sure your chosen retailer accepts the One4all Gift Card online, as not all retailers can do so.

  • Can I add a One4all Gift Card to a digital wallet?

    Yes, download the One4all Digital wallet app for Android & iOS. On Android use the One4all app as your digital wallet to pay, on iOS add the cards from the One4all app into Apple Pay.
  • Can I ‘top up’ or add extra funds to my One4all Gift Card?

    Unfortunately it is not currently possible to top your card with additional funds, as the One4all Gift Card is a single-load card.
  • The retailer wasn’t sure how to process my One4all Gift Card.

    All retailers should be fully knowledgeable about how to process the One4all Gift Card, however if they’re not sure, simply tell them to swipe the card like a typical Visa debit card. Make sure you know your card’s balance, as the retailer won’t be able to check this for you.
  • My card didn’t work when I tried to spend it in-store.

    There could be several reasons why this happened.
    Please check:

    • That you know your balance, and it is more than or equal to the amount you’re trying to spend.
    • The One4all Gift Card hasn’t expired (check the Valid Thru date on the front of the card).
    • The retailer’s card terminal isn't working correctly.
  • Can I combine multiple One4all Gift Cards?

    In-store: you can use multiple One4all Gift Cards towards a single purchase.

    Online: unfortunately it’s not possible to use multiple One4all Gift Cards when spending online, as most websites don’t accept multiple payment methods.

    However, you can contact our customer services team to arrange for your cards to be combined up to a maximum value of £120 (please note this will require you to send us your cards and pay a small fee).

  • I tried spending my One4all Gift Card online and it didn’t work?

    Only selected stores accept the One4all Gift Card online. Additionally, One4all Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’.
  • How long is my One4all Gift Card valid for?

    One4all Gift Cards can be spent free of charges for 18 months following the purchase date (i.e. when the card was bought from a Post Office or online). After this time a monthly charge of 90p will be deducted from funds remaining on the card, until the card balance reaches zero.
  • What do I do if my One4all Gift Card is lost or stolen?

    To report a lost or stolen One4all Gift Card please call the customer service Helpline immediately on 03700 84 4444. We need the card number or original proof of purchase in order for us void the card and to replace it. We also reserve the right to ask some additional security questions to confirm your ownership of the card and funds. A re-issue fee of £5.00 will apply. One4all cannot accept any liability for deductions from your card prior to you notifying us with full details. As soon as we are advised of the loss/theft of the card, One4all can block the card to prevent any further spending on the card, however we will require written confirmation of the loss/theft before we can replace the card.

Still need assistance?

If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on 03700 84 4444 (local call rates apply) or sending us an email at custserv@one4all.com.

Please note we are dealing with extremely high volumes of queries at present and will endeavour to resolve your query as quickly as possible. We appreciate your patience and understanding at this time.

Normal office hours: Monday to Sunday: 9am - 6pm.