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Spending & Balance Questions

  • Which stores accept the One4all Gift Card?

    Hundreds of stores accept the One4all Gift Card. View our full retailer list HERE
  • How do I spend the One4all Gift Card Online?

     In a nutshell: use it like you would a Visa Debit card:

    - In payment options at the checkout, select 'Visa' or 'Visa Debit Card'.
    - Use the Valid Thru date on the front of the card in the Expiry Date box.
    - Find the CVV2 number behind the silver panel on the back of the card.
    - Use your own name and address for Billing Details / name on card.
    - Complete checkout

    • Also, check our list of online retailers HERE to make sure the retailer accepts One4all Gift Cards online.
    • Please make sure that the total cost of your basket is equal to or lower than the available balance of your One4all gift card, as online stores will not accept multiple payment methods.
    • Due to new Anti-Money Laundering regulations affective from 10.01.2020 in Ireland, The maximum online spend value per transaction is 50.00 Euro using standard physical/digital gift cards.
  • I want to buy something worth more than the value of the card

    • In-store: simply tell the cashier how much is on your One4all Gift Card, and they will swipe for this amount, then you can pay the balance via cash or card.
    • Online: This is not currently possible; you can only spend up to the value of card or less than €50 (which ever is greater) online.
  • Can I ‘top up’ or add extra funds to my One4all Gift Card?

    No, this is a single load card only.

    The retailer wasn’t sure how to process my One4all Gift Card

    All retailers should be fully knowledgeable about how to process the One4all Gift Card, however if they’re not sure, simply tell them to:

    • Swipe the card through the till for standard cards,
    • Tap your phone off the card terminal for digital products
    • Insert the card into the card terminal for Chip & PIN products

    Make sure you know the balance of your card, as the retailer will not be able to check this for you. Please see the link below to check the balance of your card: https://www.one4all.ie/one4all-checkbalance

  • My card didn’t work when I tried to spend it in-store

    Please check:

    - That you know your balance, and it is more than or equal to the amount you’re trying to spend.

    - The One4all Gift Card has expired (check the Valid Thru date on the front of the card).

    - The retailer’s card terminal isn’t working correctly.

    - Ensure you are spending the card in one of our participating retailers listed HERE

  • Checking your gift card balance

    There is a range of ways to check your gift card balance:

    - Check the balance online by clicking here

    - Text ‘My Balance’ followed by your 16-digit card number to 57887 to receive an SMS stating your balance.

    - Download our new iOS or Android app.

    - Phone the automated balance enquiry phone number: 01 9068547

  • Can I combine multiple One4all Gift Cards?

    Please note: One4all Gift Cards are single load cards.

    • To combine multiple cards you will need to send a picture of the front and back of each of your cards to custserv@one4all.ie, along with your full name and postal address.
    • There is a fee of €5 per card for this service and this would be deducted from the combined balance of the cards. Please note that the maximum value one standard card can be loaded with it €150.
    • You can use multiple gift cards in a single in-store transaction by informing the cashier of the balance on each of the cards.
    • You can only use one Gift Card per transaction online and only up to €50

Still need assistance?

If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on +353 1 8708100 (local call rates apply) or sending us an email at custserv@one4all.ie.

Please note we are dealing with extremely high volumes of queries at present and will endeavour to resolve your query as quickly as possible. We appreciate your patience and understanding at this time.

Normal office hours: Monday to Sunday: 9am - 6pm.