FAQs

You can purchase One4all Gift Cards at your local Post Office, in selected PostPoint and Topaz outlets nationwide, or online at www.One4all.ie.

In the Buy Now box, choose your gift type as “One4all Gift Card”. Choose the type of gift card that you would like. Enter the value for the gift card and quantity you would like to purchase. Add gift to basket. Once you have added all your items to the basket, click “go to checkout”. Choose the gift card that you would like, add any additional gifts and a personal message (optional). Enter the delivery address that you would like your gifts to be sent to. Enter your billing address followed by payment details. Once payment has been made, you will receive an order confirmation email. Please note that all online orders are subject to credit card clearance.

The One4all Gift Card can be used in over 4,500 outlets nationwide. You can go directly to the store or service of your choice and present the gift card at the till. To get a full listing of participating retailers that accept the One4all Gift Card you can visit www.One4all.ie, pick up a directory free of charge in your local Post Office or in selected PostPoint and Topaz outlets nationwide. The card is available for use within 48 working hours from time of purchase. Please note you must know your balance each time you are presenting the gift card for payment.

The One4all Gift Card will be available for use 2 working days after the date of purchase. Remember to keep note of the date of purchase and balance of your gift card.

You can check your One4all Gift Card balance by phone or online. The Balance Information number is printed on the back of the card. Tel: 1890 930077. It is also available online at www.One4all.ie by clicking on the Gift Card Balance. Please have your gift card number on hand when enquiring about your gift card balance.

No. At this time the One4all Gift Card is a non reloadable card and cannot be topped up.

The retailer cannot provide cash back from the balance on the Gift Card. If the full amount of a One4all Gift Card is not spent then the balance remains on the Gift Card.

The One4all Terms & Conditions can be found by clicking HERE or in The Gift Card Directory which is available at your local Post Office and in selected PostPoint and Topaz outlets nationwide.

No. Unfortunately a retailer will not be able to view the balance on a One4all Gift Card. It is advisable that you know how much is left on your Gift Card. You can ring the Balance Information number found on the back of the card. (Tel: 1890 930077) or view it online at www.One4all.ie by clicking on the Gift Card Balance.

The balance on the gift card may be less than what the retailer attempted to deduct. Check your balance. The Balance Information number is on the back of the card. (Tel: 1890 930077) or check online at www.One4all.ie by clicking on the Gift Card Balance. If the balance is correct then contact our Customer Service team on 01-8708111 to investigate further.

Yes, if you have enough money on the Gift Card the transaction will go through. Please note that if you are paying for an item with the One4all Gift Card and paying the remaining balance in another format, ensure that you advise the store staff member before providing the Gift Card for payment.

No, if you don't spend the full balance of the Gift Card, the outstanding balance remains on your gift card, allowing you to spend it in any of the 4,500 Gift Card Retailers across the country until the gift card expiry date.

There could be several reasons why your Gift Card was refused. The balance on your Gift Card may be less than you thought, the Gift Card could have expired or there may have been an issue with the retailers card processing terminal. To confirm your balance please contact the balance information line on 1890 930077 or online at www.One4all.ie by clicking on the Gift Card Balance. If the balance on your card is correct then please contact our Customer Service team on 01-8708111 to investigate further.

When you wish to check the balance on your gift card online, you are asked for a 16 digit card number and password. The 16 digit card number is located on the front of your gift card and your password is the 3 digit number labeled "CVV2" on the back of the card. The CVV2 number is located on the magnetic (black) strip to the right hand side of the card.

The €2.00 fee is a service charge which covers some of the expenses incurred in providing our wide range of retailers and services.

The €3.49 fee is a service charge which covers the administration costs and cost of postage and packaging. The fee is charged per order and there is no limit to the number of cards you can order.

The administration charges for the re-issue of an expired Gift Card is to cover the administration cost and the costs of postage and packaging.

The One4all Gift Card can be redeemed against anything from luxury items, weekends away, driving lessons and leading department stores to supermarkets, specialist shops and activity providers. With the One4all Gift Card you don't need to spend the full amount in one store. Your gift card is swiped for the exact amount of purchase (unless the total purchase exceeds your balance) so you can use it in a number of different stores. Please ensure that you know your gift card balance.

One4all Gift Cards can be spent in over 4,500 outlets nationwide. You can see all of the participating retailers listed in our One4all directory which is available at your local Post Office or in selected PostPoint and Topaz outlets nationwide. An online version is also available at www.One4all.ie Please note that the retail listing may change from time to time so always check an up to date directory.

The Euro One4all Gift Cards are only valid in the Republic of Ireland. We do have a sterling alternative available through our UK website www.giftvouchershop.co.uk.

One4all Gift Cards are available in €1 denominations from €15 up to €250.

Orders placed before 11am Monday to Friday will, subject to credit card clearance, be dispatched for delivery within 3 working days when sent by standard post. Next day delivery is available when sent by express post or by courier. Orders placed at the weekend and on public holidays will be handled on the next working day.

All orders placed online will be dispatched to the delivery address supplied. Orders placed through the website cannot be collected at the Post Office. Orders placed at the Post Office can be collected immediately.

We do not have a collection facility from our head office.

The Post Office do not have the facility to re-issue One4all Gift Cards.

Our customer service team are available from 9am to 6pm Monday to Friday and 9am to 1.30pm on Saturday.

To report a lost or stolen One4all Gift Card, please call our Customer Service team immediately on 01-8708111. Please note you must have your card number in order for us to do this. A re-issue fee of €5.00 will apply. GVS cannot accept any liability for deductions from your card prior to you notifying GVS with full details.

In the unlikely event that you have been unable to use your One4all Gift Card in any of the thousands of outlets during the 12 month period, you may apply to GVS to have your card re-issued subject to a administration fee. You will need to apply to us in writing after the card has expired at Customer Service, PO Box 8942, Malahide, Co Dublin enclosing the card with a note clearly stating your name and address. This process may take up to 21 days from the receipt of your gift card. The fee of €8 per gift card returned will be deducted from your card. We advise that you to keep a record of your Gift Card number prior to sending the card to The Gift Voucher Shop. If the expired value on your gift card is under €15 please call our customer service team on 01 8708111.

To report a lost or stolen One4all Gift Card please call our Customer Service team immediately on 01-8708111. Please note, you must have your gift card number in order for us to do this. A re-issue fee of €5.00 may apply. GVS cannot accept any liability for deductions from your card prior to you notifying GVS with full details.

Please contact our customer service team on 01 8708111 to advise us of the delay.

Gift cards are valid for 12 months from the date of issue.

We do our best to keep our participating retailer listing up to date as much as possible. However from time to time some retailers may join or leave the scheme and we make every effort to release a new booklet directory at the earliest opportunity. The retailer listing online at www.One4all.ie is updated immediately when changes occur and provides the best source of information on current participating retailers. If a retailers listed on www.One4all.ie does not accept your Gift Card, please contact our customer service and we will investigate further.